About
This course provides a comprehensive understanding of decision-making processes and the role of management support systems in enhancing organisational effectiveness. It begins by examining the fundamental phases of decision making—intelligence, design, choice, and implementation—focusing on problem identification, modelling alternatives, and evaluating outcomes under conditions of risk and uncertainty. Learners explore how Decision Support Systems (DSS) and Business Intelligence (BI) technologies support structured, semi-structured, and unstructured decisions. The course introduces key system components, including databases, model management systems, user interfaces, and knowledge bases, as well as data warehousing, data mining, and analytics tools used to transform data into actionable insights. The programme further develops practical understanding of modelling techniques such as what-if analysis, goal seeking, simulation, and sensitivity analysis, alongside the application of artificial intelligence and expert systems in decision environments. It also covers group decision support systems, collaboration tools, and real-time communication technologies that facilitate collective decision-making processes. Duration: 12 hours Maximum Completion Time: 7 days Delivery Mode: Online self-study Program Offered By: Member institutions of the VBNN Smart Education Group Certificate Title: Professional Training Certificate in Decision and Management Support Systems Certificate Type: Certificate of Completion